Shipping policy
A new sweater or a pair of loafers should reach you without any fuss. Below you find what Lisa Charleston charges for shipping (nothing), how long a delivery takes and what we do when something goes wrong on the way.
Free shipping in the United States
Every order to a US address ships at no charge to you. Lisa Charleston delivers inside the United States only at this time.
Customs duties and taxes
Import duties are paid by us in advance, so there is nothing extra to pay when your order is delivered. Applicable taxes are already part of every price on lisa-charleston.com.
Delivery times
- Processing time: before your order leaves, our team needs 1 to 3 business days (Monday through Friday) to get it ready.
- Transit time: from the moment the carrier has it, allow 4 to 8 business days until it reaches your door.
- Total delivery time: both steps together add up to 5 to 11 business days for your order.
Order cut-off time
Our order cut-off time is 6:00 PM CT, Monday through Friday. Anything that comes in later is handled as if it arrived on the following business day.
If we cannot ship your order within the processing time above, we email you before that time runs out with a new expected ship date. You can then choose to wait or to cancel the order for a full refund.
Tracking and updates
Once your order is with the carrier, a shipping confirmation with the tracking details lands in your inbox, so you can see where it is at any moment. Being on time matters to us; still, peak season, storms or a hiccup at the carrier can hold a package up, and when that happens you hear about it from our team. Is the package lost in transit, or has nothing arrived 11 business days after you placed the order? Send your order number to contact@lisa-charleston.com and we mail a new item to you at no charge.
Delivered according to the carrier, but not in your hands
An order counts as fulfilled as soon as the carrier confirms it was delivered to the address given at checkout. A package that goes missing or is stolen after that confirmed delivery is outside what we can be held responsible for. You are not on your own with it, though, because we will send you the tracking history and ask the carrier to investigate.
Questions about a delivery?
Anything you want to know about a shipment is welcome at contact@lisa-charleston.com and someone from our team picks it up.
Where your order ships from
Every Lisa Charleston order travels to you straight from our supplier, who is based in China.
Company name: Novaro
Company address:
Dorine Verschureplein 6a
Elsloo 6181 AS
Netherlands
Email: contact@lisa-charleston.com
Company number: 92668550 (KvK, Netherlands Chamber of Commerce)