Privacy policy

Last updated: September 29, 2026

Lisa Charleston handles personal data with care. In this Privacy Policy you read which details we gather, what we use them for and how they are kept safe whenever you browse https://lisa-charleston.com/, buy something or get in touch with our support team. When you use the website, you accept how we work as described below. Please stop using our services if you disagree with it.

Who we are

Lisa Charleston is operated by Novaro
Company number: 92668550 (KvK, Netherlands Chamber of Commerce)
VAT number: NL003447642B43
Dorine Verschureplein 6a
Elsloo 6181 AS
Netherlands
contact@lisa-charleston.com

Data we collect

A visit to lisa-charleston.com can involve the following personal data:

  • Information your device shares automatically when you browse lisa-charleston.com, including an IP address, a browser type and a time zone
  • The name, email address, phone number, shipping address and payment information you give us at checkout (payment providers process your payment, and Lisa Charleston never receives your complete card number)
  • Whatever you choose to tell us, for instance when you write to customer service

How we use your data

Lisa Charleston relies on this information so it can:

  • Fulfill orders and ship them
  • Help you before and after a purchase
  • Protect the store against fraud and misuse
  • Make browsing more relevant to you
  • Send news or offers, only with your consent

Sharing your data

Only the partners that keep our store running receive your data:

  • Payment providers
  • Shipping carriers
  • Our supplier in China, which receives the name, address and phone number needed to ship your order to you
  • Technology and marketing services such as Shopify

Lisa Charleston does not sell personal data in exchange for money. Even so, sharing information with advertising or analytics partners can be seen as selling or sharing under some privacy laws of individual US states. To opt out, visit Your Privacy Choices whenever you want.

Cookies

Lisa Charleston places cookies to:

  • Save your settings
  • Keep the site running smoothly
  • Personalize what you see

Blocking cookies is possible in any browser, although some features of lisa-charleston.com may then no longer work as they should.

Do Not Track

Web browsers often offer a Do Not Track setting. The industry has never agreed on what a site should do with that setting, and lisa-charleston.com currently does not react to it. A Global Privacy Control signal from your browser is different: Lisa Charleston treats it as your request to stop the sharing of personal information for targeted advertising, in line with Your Privacy Choices, where you can also opt out yourself whenever you like.

Your rights

Regarding your personal data, you may:

  • Find out what we hold about you
  • Correct or remove your data
  • Limit how we use it
  • Take a portable copy of it
  • Withdraw consent, for example for our newsletter

An email to contact@lisa-charleston.com is enough to exercise any of these rights. We may ask you to confirm your identity first, and an authorized agent may also make a request for you. A privacy request is completed within 45 days, and using these rights never leads to different treatment or prices.

Children's privacy

Lisa Charleston sells to adults. Personal data of anyone under 18 is not something we knowingly collect, and we erase it without delay once we find out.

International data transfers

Customers in the United States should know that some of the companies we work with, for example in payments, technology or shipping, can process or store personal information in other countries. Your order details also go to our supplier in China, who ships your order to you.

Each of those transfers is covered by suitable safeguards and follows the data protection rules that apply to it.

Data security and retention

Protecting your information is a priority for Lisa Charleston. We hold on to it for as long as is necessary to:

  • Deliver our services
  • Comply with the law
  • Handle disputes

Updates to this policy

Changes to this Privacy Policy are possible. The current version always lives on this page of the Lisa Charleston website, so it is worth taking a look now and then.

Contact us

Questions about how Lisa Charleston handles your data can be sent to:

Lisa Charleston is operated by Novaro
Company number: 92668550 (KvK, Netherlands Chamber of Commerce)
VAT number: NL003447642B43
Dorine Verschureplein 6a
Elsloo 6181 AS
Netherlands
contact@lisa-charleston.com

We appreciate the trust you place in Lisa Charleston, and keeping your data safe is part of earning it.